Terms of use
Last updated: 13 Sept 2026
These terms govern use of the ProgramOS platform. Using the platform or creating a workspace on it means accepting them. If you accept on behalf of an organization, you confirm you are authorised to do so.
The service
The platform manages programs and initiatives, receives and reviews applications, records decisions, tracks delivery, measures results and produces reports. It is delivered over the internet and developed continuously, and features may be added or changed with advance notice of material changes.
Accounts and workspaces
A workspace belongs to the organization, not to individuals. The organization admin sets members, roles and scope of access, and is responsible for that setting. Each user protects their credentials, enables two step verification when required, and tells us at once if they suspect unauthorised access.
Acceptable use
Users comply with applicable Saudi regulations, do not enter data they have no lawful basis to process, and do not use the platform to harm others, reach another organization’s data, disrupt the service, or exceed the fair use limits stated in their plan.
Customer data
Data entered by an organization remains its property. We process it as a processor, under its instructions, solely to operate the service. We do not sell customer data, do not use it to train models, and access it only with explicit approval or where operating the service requires it, with every such access recorded and time bound.
Subscription and payment
A trial runs free for fourteen days. After that an invoice is issued for the chosen plan and settled within the stated period. Late payment leads to a grace period and then suspension of the workspace with data left intact. Suspension never deletes anything, and work resumes as soon as payment is recorded.
Service level and availability
We target monthly availability of at least 99.5% measured by external verification, and schedule maintenance in announced windows where possible. This target is not a contractual commitment unless it appears in a signed contract defining measurement and remedy.
Intellectual property
The platform, its code, design and marks belong to us. A subscription grants no right to copy it, derive works from it, or resell it, and grants the right to use it for the agreed purpose throughout the subscription.
Termination
An organization may end its subscription at any time, and we may end it for a material breach after notice and a period to remedy. On termination the organization is given a window to export all of its data before final deletion, while the audit log and deletion tombstones remain as evidence of what was done.
Limitation of liability
The service is provided as it stands, with reasonable professional care. We are not liable for indirect damages or lost profit. In every case our total liability does not exceed what the organization paid in the twelve months before the event, unless mandatory law provides otherwise.
Governing law
These terms are governed by the laws in force in the Kingdom of Saudi Arabia, and Saudi courts have jurisdiction over any dispute arising from them.
Changes to these terms
We may amend these terms. Organizations are notified of material changes a reasonable time before they take effect, by email and inside the platform, and continued use after they take effect means acceptance of the updated version.